Before the first bet

From Loose Spending to Limits: Responsible Gambling at Winz Casino

Play only from 18, because deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Winz Casino account from the start.

Set a deposit limit

ALSI-249858 issued by Anjouan Offshore Finance Authority; third-party testing by BMM Testlabs and iTech Labs.

Safer play basics

The Key Facts Before You Play

After this table you will know the age rule, the licence, who to call and where to ask.

Minimum age18+

Licence heldAnjouan Offshore Finance Authority, ALSI-249858

Gambling Helpline Aotearoa0800 654 655

Questions by email[email protected]

Protection built in

Control Over Your Deposits, Losses and Time

Here is what each account tool does and the moment it is worth switching on.

When spending creeps up

Cap what you pay in over a chosen period and lower it whenever spending feels loose. Set it before your first session, not afterwards.

A ceiling before, calm after

Put a ceiling on what one session can lose. Switch it on if you would rather stop at a set figure than chase a bad run.

Awareness of time spent

A reminder appears after a stretch of play so you can check the clock. Turn it on when hours slip by unnoticed.

Breathing room to think

Take a short break that blocks play for a while. Choose it when you need distance without closing the door for good.

When willpower runs thin

Block your own access and stop play on this brand's platforms. Pick it once a pause has not been enough and you want a firm line.

Setting up

Open Your Account and Set the Limit First

You do not need support staff or a phone call to put your own limit in place.

Where are my settings?

Sign in and open the settings area attached to your profile. Check that your name and verification details match before you change anything.

Find the limits tab

Move to the section headed limits, where deposit, loss and time controls sit together. Note which ones already show a figure.

Deposit, loss or session time

Pick the control that matches your worry: money paid in, money lost or hours spent. Each one is set on its own.

After you save the change

Save the change, then reopen the page to see the new figure listed. Ask support to confirm it if anything looks unchanged.

Do you need a break or a full stop?

Set a cooling-off period. Set a time-out from inside your casino account for the short break you need. It runs for hours or days, and play stays closed for that stretch. While it holds, deposits and games are out of reach until it ends.

A long stop you cannot undo early. Choose self-exclusion in the casino account when you want access shut for a long period rather than a short one. It lasts for months and is not lifted early. Your account stays closed to play for the whole stretch.

Where do I go if there is no register? Since no national self-exclusion register covers this market, the casino account is where you exclude yourself. Set it there for the period you need. The Gambling Helpline Aotearoa then carries the support beyond your account, around the clock.

Someone to call

Free, confidential help across New Zealand

Talking openly sits alongside every tool we build into your account, and costs you nothing.

Gambling Helpline Aotearoa

Ring this free helpline any hour of any day, and speak openly about your gambling or a relative's. Text support is there too, and the conversation stays confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

This foundation offers free counselling, peer and cultural support through clinics nationwide, for people who gamble and for their families. pgf.nz

Safer Gambling Aotearoa

Read this Health New Zealand site for plain signs of harm, practical tips and a finder for support close to where you live. safergambling.org.nz

Get back the evenings you meant to keep

Notice these patterns early, while a deposit limit or a short pause still feels like a small adjustment rather than a rescue. Leave it until later and the money is usually gone before anyone says anything.

Ask yourself whether any of these has happened in the last month or two.

You check the balance before you check your messages.
Deposits go in after a loss, not before play.
You keep the amount quiet from your partner.
Chasing a bad night with a bigger top-up.
Rent money and play money start to mix.
You play past the time you set for yourself.
The fun has gone, but you still log in.

Limits and exclusion answers

What happens if I need to stop for good?

Use these answers once the settings look unclear and you want a plain explanation before changing anything.

How do I close my account for good at Winz Casino?+

Email the support team at [email protected] and ask for permanent closure. They confirm the request and shut the account so it cannot be reopened the same way. If you may want to return later, a self-exclusion is the safer choice instead.

Can I call someone about a family member who plays too much?+

Yes. Gambling Helpline Aotearoa answers on 0800 654 655 around the clock, free text 8006, and the people there also advise relatives and friends. Problem Gambling Foundation adds free counselling and cultural support through its clinics nationwide.

Where do I change a deposit limit after I have set one?+

Go back to the same limits section of the account and pick the new figure. Your change is saved against the account rather than the single session. Keeping one place for it means you never have to guess where the setting lives.

Why does Winz Casino need proof that I am 18 or over?+

Because 18+ is the minimum age for play here, and the account cannot be activated until identity and age are confirmed. Uploading photo ID, proof of address and a card image gets that check done. The rule protects younger people as much as it protects the licence.

Is there any way to lift a self-exclusion before the period ends?+

No. Once you choose a self-exclusion, it stays in place for the whole period you selected, so pick a length you can live with. Plan a way to spend that time before you confirm, because the block will not be shortened on request.